L.I.C. and its staff work daily on the smooth operation of BFW.
Nevertheless, as a result of internal and external factors, support from L.I.C. staff may be desired or even necessary.
L.I.C. is constantly working on the development of BFW.
Frequents demands for various customers, new insights, or changes to operating and network systems (e.g. Windows) may lead to changes to the software. External factors, such as laws and regulations, building standards, or agreements between industry associations may also lead to changes in the functionality of BFW.
In addition, BFW is a business-critical system and problems may cause disruption of various business processes.
It is therefore imperative that customers agree to a BFW maintenance contract.
Under this service contract, customers will receive:
Access to the help desk;
Minor updates (free of charge);
Discount on hourly rate in case of larger customer specific modifications;
Discount on the purchase of new modules.
L.I.C. supports customers up to 3 months after installation of the base module. Service is provided solely to customers who conclude a support contract with L.I.C.
The help desk is open on weekdays from 8:30 am to 5:00 pm.
You can contact the help desk by:
L.I.C. regularly releases general updates to BFW.
Voor klanten met een onderhoudscontract zijn de algemene updates gratis.
General updates are free of charge for customers with a support contract. Software of customers without a support contract cannot be updated because the updates are made exclusively for the latest version of BFW.